Return Policy
Return & Refund Policy
At Glowix, we want you to be fully satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.
1. Returns
We accept returns under the following conditions:
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The item must be unused, in its original condition, and in its original packaging.
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The return request must be made within 14 days of receiving the product.
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Proof of purchase (order number or receipt) is required.
Certain items are non-returnable, including but not limited to:
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Gift cards
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Digital products
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Items marked as “Final Sale”
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Products damaged due to misuse or normal wear and tear
2. Return Process
To initiate a return, please contact us at:
Email: info@glowix.org
Include your order number, the reason for the return, and photos if the item is defective or damaged.
Once your return is approved, we will provide instructions on how and where to send the item.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refunds
After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
If approved:
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Refunds will be issued to the original payment method.
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Processing time may take 5–10 business days, depending on your bank or payment provider.
Shipping costs are non-refundable, unless the return is due to our error.
4. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue.
We will replace the item or issue a refund at no additional cost.
5. Late or Missing Refunds
If you have not received your refund:
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Check your bank or payment provider again.
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Contact your credit card company or payment processor.
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If the issue persists, contact us at info@glowix.org.
6. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, please contact us before returning the product.
7. Contact Information
If you have any questions about our Return & Refund Policy, please contact us: